FAQs

Traveling from:

Phnom Penh

You can catch a bus or taxi to Sihanoukville. The cost of a bus is about $12 per person and they depart from various places in the city center. In Sihanoukville you may have to take a tuk-tuk to Serendipity Beach Pier - cost around $5 per trip. To make it to the last ferry, you have to depart by 8AM from Phnom Penh.

Taxi to Sihanoukville is around $50 per trip - the actual cost will vary based on your negotiations with the driver. Ask to be dropped of at the Serendipity Beach Pier.

 

Siem Reap

You can take a night bus or a flight to Sihanoukville. To make it to the last ferry, your flight has to arrive by 1:30PM latest. Take a taxi to Serendipity Beach Pier - cost is around $15 per trip.  Night buses arrive in morning hours and you may have to take a tuk-tuk to Serendipity Beach Pier (approximate cost $5).

 

Kampot

You can either take a morning bus to Sihanoukville or a taxi. Bus is $5 per person. Taxi is $35 per trip. If arriving with the bus, you may have to take a tuk-tuk to Serendipity Beach Pier. Taxi can drop you at the Serendipity Beach Pier.

 

Koh Rong

There is a Dive Center boat leaving around 12:30 from the Koh Touch pier. The actual departure time varies a lot. It is better to check the time of travel.

 

.. any other place

Your destination should be Sihanoukville, Serendipity Beach pier.

 

On the Serendipity Beach pier buy a ticket to Koh Rong Samloem, Soon Noeng (aka Paradise) pier. There are two companies servicing that pier: Speed Ferry Cambodia (http://speedferrycambodia.com/) or Cambodia Island Speed Ferry (http://www.islandspeedboatcambodia.com/). Cost is $22 per person for roundtrip.

 

Upon arriving to Koh Rong Samloem, Soon Noeng pier please look for a boatman in a yellow or orange collared shirt with our logo on the shoulders. He will transport you to our resort via small boat. Important! - small boat can only travel when weather conditions allow. The other option is walking from the pier by turning left at the end of the pier (15 minutes).

 

Speedferry and small boat schedule

 

Speedferry CompanyDeparture from

Sihanoukville

Approximate arrival to Soon Noeng pierLaguna small boat transfer
Cambodia

Island Speedferry:

9 AM

12PM

3PM

10 AM

1 PM

4 PM

10:15 AM

1:15 PM

4:15 PM

Speedferry Cambodia:8:30AM

11:30AM

2:45PM

9:45 - 10:15AM

12:45 - 1:15PM

3:45 - 4:15PM

10:15 AM

1:15 PM

4:15 PM

 

Important!

  • Arriving to the island with other speedferry companies, like Buva, GTVC or CC Blue. They will stop at Orchid pier and you have an option of either walking from there (45 minutes) or ordering our small boat pickup for $2.50 per trip. For small boat pickup please be prepared for long wait times (could be over an hour) and need to communicate your precise location.
  • Should you find yourself in need of help you can walk into any establishment and ask them to call us 010 820 795.

We have a small boat transfer (free of charge) from Soon Noeng (aka Paradise) pier. Arriving with Island Speeferry or Speedferry Cambodia there is no need to notify as our boat schedule will synchronize with ferry traveling times.  Our boat man will be wearing an orange or yellow shirt with our logo on the shoulders.

Pickup from other piers have to be ordered (cost $2.5) and there can be substantial delay (1.5h) depending on the availability. To order please call us once on the island and be prepared to specify pier you are on. Saracen Bay has four piers where ferries stop - Soon Noeng (aka Paradise), Orchid, Diamond Island (aka Rumi), Freedom.

Our rooms are 28 m2 and designed for the comfort of 2 guests.  Extra mattress can be provided ($10 per nite).

VISA and Mastercard are accepted with an extra bank fee of 3.5%.

Treks to Lighthouse and other beaches (Military, Lazy, Sunset) - we can provide you detailed instructions and maps.

Boat trips to Mad Monkey and M'Pay Bey village - can be ordered from us or from other providers.

Nightly Glowing Plankton trip

Read more about things you can do on Koh Rong Samloem.

Yes. Please be prepared it can be down sometimes. You can also purchase a SIM card which gives you access to 4G network.

You can submit the  reservation request here. Please wait for the confirmation from us.

The reservations via Travel Agents need to be cancelled via their system. For example if you have booked through Booking.com then please open your reservation there and submit cancellation request.

Direct bookings can be cancelled by contacting us. You will find a number and email at the bottom of each page.

Children up to 3 years old can share the the same bed with parents. The older ones we can accommodate on an extra mattress for additional fee.

PLEASE NOTE: we are surrounded by jungle wild life and some areas on the resort are under development - two things not working so well with children running around on their own. In case of emergencies the help can arrive next morning. There is a medical post on the island staffed by nurse, but the post is not always open.

As per our vision of keeping the human footprint small we provide only a strong ceiling fan.

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